Return and Refund Policy | Queer Queen Studio

Thank you for shopping at Queer Queen Studio.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. We also ask You to review our policy on refunds and returns. 
The following terms are applicable for any products that You purchased with Us.

We DO NOT accept the return of customized items. We DO NOT accept opened packages. If you have not received the package yet, you can refuse it, and we will process a return minus a 15% restocking fee when we receive the returned product. Please allow 7-10 business days for the return to be processed. Refunds can take up to 10 business days for your bank to process. 

Your Order Cancellation Rights

Processing your order fast is our top priority. You are entitled to cancel Your Order within 48 hours without giving any reason for doing so. To exercise Your right of cancellation, You must inform Us of your decision using a clear statement. You can inform us of your decision by:

By email: hello@queerqueen.studio

While we're sure to quality check orders a minimum of two times before shipment, sometimes mistakes still slip through our hands. If you receive items that are damaged or not as described, please contact us for refund/exchange options. We pride ourselves on fulfilling RTS orders the same day (if ordered by noon MST Monday-Friday). Due to how quickly we process orders, there are times we may not be able to cancel or change an order. If you need to cancel or change your order, please email hello@queerqueen.studio as quickly as possible. 

We can't guarantee that your order can be canceled or changed if it has already been fulfilled or is currently in packaging. When fulfilled your order and you need to change the product, you will need to refuse the package, and we will charge a restocking fee of 15%

Refunds

We will refund authorized unopened returns will after inspection of the original items. We will notify you once the return has been processed. Please allow up to 30 days for your credit issuer to process the return. 

If a customer does an unauthorized chargeback through Square, Shopify, PayPal, etc., said customer is black-listed from purchasing from us ever again, and the customers' account is deleted. This is whether the chargeback is in our favor or the customers' favor. No exceptions.

Incorrect Address / Delivery Issues
 
Queer Queen Studio does not make any changes to addresses when fulfilling orders. All packages will be sent to the address the buyer entered. If the address entered was incorrect, Queer Queen Studio will not be held liable and will not reship the package. If the carrier deems the address as undeliverable, we can reship to a different address, but the buyer will be responsible for shipping costs. If the buyer prefers a refund due to incorrect address or delivery issues, the package must have been returned to us before we can process a refund, and there will be a 15% restocking fee.
 
Damaged Packages / Missing Items
 
If you receive a damaged package or the package you received is missing contents, please notify us immediately. We will request that the receiver tells the carrier of any damages or missing contents due to possible damage or mishandling. 

Buyers must submit claims and proof provided of claim before Queer Queen Studio will reship packages. Please contact UPS or USPS for assistance with this process. 

For misdelivered orders: we require the customer to contact UPS/USPS to start an investigation; then, once UPS/USPS confirms the order was misdelivered or stolen, they will contact us, and then we can file a claim and resend your order.


*We are not shipping on Saturdays. UPS/USPS pickups on Saturday go nowhere until the next business day, during freezing weather and hot weather, your product is safer in our climate-controlled area during Saturday and Sunday versus being left on a USPS mail truck or a UPS truck.*


Contact Us

If you have any questions about our Returns and Refunds policy, please contact us:

By email: hello@queerqueen.studio