FAQs | Queer Queen Studio
WHAT ARE YOUR PAYMENT OPTIONS?
We currently accept Visa, Mastercard, Discover and American Express etc.
WHERE ARE YOU LOCATED?
We residing in the beautiful sun city called El Paso, TX.
WHERE IS MY ORDER CONFIRMATION?
We automatically send you a confirmation email of your order details and estimated delivery times once you completed the checkout process. If you didn't receive one, you can try these instead:
- Check your email Spam folder (often confirmation emails land there)
- Check your bank statement
- Or you may contact us so we can send you an email with your order details.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
We are committed to getting your order out the door as soon as possible.
Orders typically ship out in 4-14 Business Days. We print and customize all of our products in house to insure quality with fast shipping.
CURRENT TURNAROUND/PROCESSING TIMES:
Stickers: 2- 10 business days
Keychains: 4-10 business days
Pens: 2-10 business days
Apparel: 2-14 business days
Drinkware: 4-14 business days
*Note: Processing times can increase during holidays (Mother's/Father's Day, 4th of July, Hanukkah, Holiday Season, etc.)
SHIPPING TIME & INTERNATIONAL SHIPPING
Please check with our shipping policy.
HOW CAN I TRACK MY ORDER?
You will receive an email once your order has shipped along with your tracking link.
To track your package, you may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm.
Please take note that the expected delivery date is provided by the courier and is subject to change.
For questions about the status of your shipment or to reroute any orders due to address changes, please contact the courier directly:
PHONE: 1-800-ASK-USPS (1-800-275-8777)
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
Please read our return policy, click HERE.
WHAT IS YOUR RETURN POLICY?
To read more about our return policy, click HERE.
HOW DOES THE APPAREL FIT?
The majority of items on our website are unisex and fit true to size. Women can order their usual size for a relaxed fit or size down one if a more fitted look is desired. Men should order their regular size. For more info, please refer to the sizing chart in our product apparel product descriptions.
HOW SECURE IS MY PERSONAL INFORMATION?
Queer Queen Studio adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
HOW DO I CONTACT YOU?
Our customer support email is hello@queerqueen.studio